FAQ

1. Where do you ship?

We currently ship only within the United States. International shipping is not available at this time.

2. Do you offer free shipping?

Yes. We offer free shipping on all U.S. orders, with no minimum purchase required.

3. How long does order processing take?

Orders are typically processed within 3–4 business days before shipping.

4. How long does shipping take?

Once shipped, delivery usually takes 5–6 business days, depending on your location and carrier conditions.

5. Can I cancel my order?

Orders can only be canceled before they are processed. Once processing begins, cancellations may not be possible.

6. What is your return policy?

We accept returns within 7 days of delivery, provided items are unused and in original condition. Full details are available in our Return & Refund Policy.

7. Do you offer exchanges?

Yes. Exchanges are accepted within 10 days of receiving your order, subject to product availability.

8. When will I receive my refund?

Approved refunds are processed within 5–10 business days and issued to the original payment method.

9. What if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery with photos of the item and packaging so we can assist you promptly.

10. How can I contact customer support?

You can reach us by email at contact@wynlora.store or by phone at (219) 671-6118 during business hours.