Return & Refund Policy

At Wynlora Stationery, customer satisfaction is our top priority. We strive to ensure that every product you receive meets your expectations. If for any reason you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

We accept returns under the following conditions:

  • Items must be returned within 7 days from the date you receive your order

  • Products must be unused, unworn, and in original condition

  • Items must be returned with original packaging, tags (if applicable), and accessories

  • Proof of purchase (order number or receipt) is required

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that have been used, altered, or damaged by the customer

  • Products returned after the 7-day return window

  • Clearance, final sale, or promotional items (unless defective)

  • Gift cards or digital products

Return Request Process

To initiate a return, please follow these steps:

  1. Contact our support team within 7 days of receiving your order

  2. Provide your order number and reason for return

  3. Our team will review your request and provide return instructions

  4. Once approved, securely package the item and ship it back according to the instructions provided

Returns sent without prior approval may be refused.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Original shipping fees (if any) are non-refundable

  • We recommend using a trackable shipping service for returns

Wynlora Stationery is not responsible for lost or damaged return shipments.

Exchange Policy

We offer exchanges under the following conditions:

  • Exchange requests must be submitted within 10 days of receiving your order

  • Items must meet the same eligibility requirements as returns

  • Exchanges are subject to product availability

If the replacement item is unavailable, a refund may be issued instead.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Clear photos of the item

  • Photos of the packaging

  • Your order number

We will review your claim and provide a replacement or refund as appropriate.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time is typically 5–10 business days

  • The time it takes for the refund to appear may vary depending on your bank or payment provider

Late or Missing Refunds

If you have not received your refund after 10 business days:

  1. Check your bank account again

  2. Contact your credit card company or payment provider

  3. Contact your bank, as processing times may vary

If you have completed all steps and still have not received your refund, please contact us for assistance.

Partial Refunds

In certain situations, partial refunds may be granted, including but not limited to:

  • Items returned with signs of use

  • Missing original packaging or accessories

  • Items returned outside the standard return window

Policy Updates

Wynlora Stationery reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will take effect immediately upon posting on our website.

Contact Information

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Wynlora Stationery
📍 Address: 60 Magnolia, Casper, WY 82604, United States
📞 Phone: (219) 671-6118
📧 Email: contact@wynlora.store

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)